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HOW TO AVOID BEING MUGGED BY MR. GOODWRENCH

by Sal Fariello

Automotive consultant and former service manager executive Fariello exposed shocking facts about automotive service centers. This no-holds barred best seller shows you how to deal with your automotive service departments so you don't get ripped off or auto-mugged. Includes shocking new revelations about General Motors' and Ford's customer relations practices.

215 pages

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